FAQ

Q: When is the expiry date for sake? I can't find the best before date on a bottle.
A: Similar to wine, sake doesn't have exact expiry date. As long as it's unopened and stored in a fridge at 5 degree temperature or dark cool room, it will last almost forever. Some sake is designed to be drunk young (like Daiginjo or Namazake) but most sake will last at least for a few years.
Q: Should I empty the bottle immediately once I open it?
A: You don't have to drink it up on the day you open the bottle. Taste won't be changed for a couple weeks. However, it depends on the type of sake. We recommend you to finish a bottle in a couple weeks once you open it to get the best flavour of it.
Q: Does sake have the best time to be drunk same as wine?
A: Yes. But it all depends on type of sake. For high fragrance sake such as Daiginjo and Namazake, 6 to 12 months from the bottled date will be the best time to be drunk. For Shochu and Awamori, you can age them for a couple years to cut the edge of taste and make it milder and richer. Some sake is aged even more than 50 years!
Q: How should I keep the opened bottle? Should I keep them in a fridge?
A: Yes. Please make sure you cork the bottle well and keep them in a fridge.
Q: Do you have any recommended temperature to drink sake? (Warm or Cold?)
A: It depends on which type of sake you are drinking and most importantly it depends on your mood. For high fragrance sake such as Daiginjo and Namazake, I recommend you to drink them cold or room temperature (8 - 15 degrees) to enjoy a full fragrance and flavour. You can also drink them on the ice rock too. If you want to drink sake dryer, usually you can warm it up a bit and increase dryness of sake. When it's cold and you want to get warmed up yourself, simply you can heat up your sake up to 50 degrees. There is no strict rule for drinking sake and the best thing about it is that sake allows you to pick different drinking temperature depends on your situation.
Q: What is Koshu?
A: Koshu means aged sake for over 3 years.
Q: Can I keep Koshu back to be aged even after I open a bottle?
A: Not really. Once you open the bottle, I recommend you to finish it in a couple weeks.
Q: I think the taste is a little bit different from last time I tried even though I bought the same bottle.
A: Sake is brewed under the same process with same raw materials and same water. However, taste of sake is influenced so much by every year's natural conditions such as rice, water, yeast and even humidity. That's why quality and taste of sake is not always exactly the same every year even though Sake brewers have been studying and doing their best all the time. Sake is alive.
Q: What is Shochu?
A: Shochu is Japanese traditional distilled alcohol beverage similar to sprit like Vodka or Gin. You can drink them straight, on the rock, mix with water or soft drinks.
Q: What is Awamori?
A: Awamori is Okinawa's traditional alcohol beverage similar to Shochu. The method is similar to Shochu (distilling) but ingredients are similar to Nihonshu (mainly rice). In general, people drink it on the rock or mix with water.
Q: Can I come to your office to pick up the items I order online?
A: Yes, you can pick up your ordered items from these 2 pickup points below (VIC Only). Please see here.
Q: I would like to buy sake as a gift. Do you do a gift wrapping service?
A: Yes. We do a gift wrapping service. Please click on Gift Wrapping Service section in a bar on the left hand side for more information.
Q: I want to send a message card with my gift bottle. Do you have any service for it?
A: Yes. A message card will be included in a special wrapping service. After you choose the item and wrapping type then click "Go To Checkout" so you will be automatically indicated to Message Page. You can leave your message in a blank box. We will write your message down very carefully by hand.
Q: Can you deliver my ordering items delivered directly to my specified address?
A: Yes, we can. Simply, click on Change Sending Address at delivery information page and input your specified address.
Q: Can you deliver some of my ordering items to my friends address and the rest to my home address?
Yes. We can send your ordered bottles to specified address directly by using Australian Post service. After you choose the items, simply click on "Add Delivery Address" at "Your Shopping Cart Contents" then input a specified address and contact person's name.
Q: How can I find out the delivery charge?
A: Yes, we can. You can simply specify the addresses you want to deliver at Your Shopping Cart Contents page or you can still edit it at the Order Confirmation page.
Q: How long does it take to receive the parcel after the order?
A: Delivery times vary according to the sending location. Please allow 3 - 7 working days for delivery. If you have not received your items within 7 working days (except the busy season such as Christmas time), please contact us immediately.
Q: Do I need to be home to receive my order?
If you are not home when Australian Post is delivering the gift, they will leave a card detailing how you can obtain your gift by picking it up from the post office.
Q: When I receive the parcel, some of the bottles were already broken. What should I do?
A: We use 100% Australia Post Registered Post service in Australian wide. We pack your parcel very carefully by using bubble wrappings over and over so damages are rare. However, if any of items are broken at receiving, please contact us by telephone (DAIWA FOOD / SAKEJAPAN 1300-986-318) or email soon as possible. We will send you replacing items immediately after your report. (Within 5 days after you receive the parcel.)
Q: Can I cancel the order once I receive the bottle?
A: In our policy, we don't accept any cancellation after we have dispatched your order. However, if there is any item fault such as defective item, broken item during delivery or different item packed from your order, please contact us by telephone soon as possible. (DAIWA FOOD / SAKEJAPAN.COM.AU 1300-986-318) We will send you replacing item immediately after your report. (Within 5 days after you receive the parcel.)

CONTACT INFOMATION

DAIWA FOOD - SAKEJAPAN.COM.AU
Sake Japan Customer Service

6/251 Ferntree Gully Road, Mount Waverley, VIC 3149
Tel: 1300 986 318
Fax: 1300 338 728
Email: info@sakejapan.com.au

PICK UP YOUR ORDER

You can order online and come to pick up from one of our 2 pickup points in VIC. (sorry for the rest of states are still only covered by Australian Post Service.)

1. DAIWA FOOD MELB (MOUNT WAVERLEY, VIC)
6/251 Ferntree Gully Road, Mount Waverley, VIC 3149
TEL: 1300-986-318
Pick Up Day and Time (EST) Mon - Fri 9:30am - 4:30pm / Sat 10:00am - 12:00pm
* Temporary closure on Saturday pick up may occur.
* Except Public Holidays
** We CANNOT show you the goods or sell the goods at the office. Strictly Pick Up Only!
2. Choya Bar / Egg Sake Bistro
Union Building Basement, University of Melbourne Parkville, 3010 VIC
*Pick up available only Mon - Fri 9:00am - 5:00pm
* You CAN purchase Sake/Umeshu/Shochu/Whisky from Choya Bar's displayed over 50 different ranges

Please bring your Personal ID & Sake Japan Order Number when you pick up.
We need at least 3 WORKING DAYS to prepare your parcel.
You can also purchase sake directly from CHOYA BAR. (Limited Items Only)

TERMS & CONDITION

Warning
Under the Liquor Control Reform Act 1998, it is an offence to supply alcohol to a person under the age of 18 years and it is an offence for a person under the age of 18 years to purchase or receive liquor. We may request proof of age at the time of delivery.
Pricing
All prices on this web site include GST in Australian Dollars (AUD). Delivery charge is excluded in this price.
Delivery
We do not make goods available for collection but we offer delivery Australia wide by Australia Post. Deliveries to rural areas will be left at the local Post Office. Prices stated do not include delivery that is an additional charge. Our system calculates delivery charge according to your purchase (i.e. number and size of bottles, your address by post code).

Delivery charges by postcode shown in a list below. We only pack up to 6 bottles in one parcel for a safety reason. If you would like to purchase more than 6 bottles, for example 7 bottles, simply add extra delivery charge for 1 bottle on 6 bottle delivery charge and you will receive them in 2 boxes.

If any of items in a parcel are broken at your receiving, please contact us by telephone soon as possible. (Within 5 days after you receive a parcel.) We will send you replacing item immediately after your report.
Delivery Time Guide
We dispatch parcels every Mondays & Thursdays @12:00pm. The deadline of order is 12:00am on each delivery day. You could expect to receive your parcel approximately within 2-3 working days in most of metropolitan areas & 3-5 working days in rural areas. (*the condition will be changed depending on the transporting situation.)
Refund Policy
Please choose products carefully. You don't automatically get a refund for simply changing your mind. You are entitled to receive refund, exchange or credit if products you've bought are:
* faulty
* significantly different to those shown or described to you.
Please contact us as soon as possible and keep your receipt as proof of purchase.
Cancellations
Cancellations or changes to an order can be made any time prior to dispatch. To cancel an order please reply to your confirmation email, send us a note via email or call us on 1300-986-318.
Security
Our eCommerce system with Real Time payment method is undertaken with eWAY, an industry leader of web-based transaction services. To protect your data during transmission, eWAY uses the latest SSL encryption technology that securely passes transaction data to the eWAY gateway.
Your privacy is our priority. We only ask you for the minimum personal information to fulfill your order. Your personal details are stored safely and kept confidential. This information is never passed to third parties except if required by law.
Your personal information is protected by your user name and password in our secure servers. To ensure ongoing privacy we recommend you to change your password from time to time and never give your password to anyone. Sensitive information such as credit card information is only transmitted over secure SSL connections with eWAY. SAKEJAPAN.COM.AU does not store your credit card information.
Cookies & JavaScript
SAKEJAPAN.COM.AU uses a cookie to keep track of your current session. The cookies are required to be enabled so we can maintain your current state while you navigate through the website.
Almost every part of SAKEJAPAN.COM.AU relies on JavaScript for the ability to generate interactive webs pages. Therefore, JavaScript is required to be enabled so that every single of the application within SAKEJAPAN.COM.AU can function properly.

Delivery Fee

Bottoles

Qty 1 2 3 4 5 6 7 8 9 10 11 12
Area
N1 $14.90 $17.60 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
N2 $15.00 $17.80 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
V1 $11.80 $13.20 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
V2 $12.70 $15.00 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Q1 $15.50 $18.80 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Q2 $16.60 $21.00 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Q3 $17.20 $22.20 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Q4 $17.40 $22.60 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
S1 $14.90 $17.60 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
S2 $15.50 $18.80 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
NT1 $19.20 $26.20 $5.00 $5.00 $5.00 $5.00 $10.00 $10.00 $10.00 $10.00 $10.00 $10.00
W1 $17.20 $22.20 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
W2 $18.00 $23.80 $5.00 $5.00 $5.00 $5.00 $10.00 $10.00 $10.00 $10.00 $10.00 $10.00
W3 $19.20 $26.20 $5.00 $5.00 $5.00 $5.00 $10.00 $10.00 $10.00 $10.00 $10.00 $10.00
T1 $15.00 $17.80 $5.00 $5.00 $5.00 $5.00 $10.00 $10.00 $10.00 $10.00 $10.00 $10.00
NF $18.00 $24.60 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0

Kinshachi Beer

Qty 6 bottles (1 Box)
Area
N1 $0
N2 $0
V1 $0
V2 $0
Q1 $0
Q2 $0
Q3 $0
Q4 $0
S1 $0
S2 $0
NT1 $5.00
W1 $0
W2 $5.00
W3 $5.00
T1 $5.00
NF $0

Other Japanese Beer

Qty 24
(1carton)
48 72 96
Area
N1 $0 $0 $0 $0
N2 $0 $0 $0 $0
V1 $0 $0 $0 $0
V2 $0 $0 $0 $0
Q1 $0 $0 $0 $0
Q2 $0 $0 $0 $0
Q3 $0 $0 $0 $0
Q4 $0 $0 $0 $0
S1 $0 $0 $0 $0
S2 $0 $0 $0 $0
NT1 $10.00 $20.00 $30.00 $40.00
W1 $0 $0 $0 $0
W2 $10.00 $20.00 $30.00 $40.00
W3 $10.00 $20.00 $30.00 $40.00
T1 $10.00 $20.00 $30.00 $40.00
NF $10.00 $20.00 $30.00 $40.00